Refund, Cancellation & Materials Policy

This Refund, Cancellation & Materials Policy applies to services and any related materials provided by Balance Property Care Inc. (“we”, “our”, or “us”) through balance-pc.ca.

1. Services

We provide property care and related services. As most of our offerings are service-based, traditional product returns generally do not apply.

2. Materials and Supplies

In some cases, we may supply and install materials as part of our services (e.g., seasonal lighting, gutter guards, or other property-related materials).

• All materials provided as part of a completed service are non-returnable and non-refundable once installed.
• If materials are purchased but not yet installed, a return or refund may be considered at our discretion, and may be subject to restocking or handling fees.
• Custom, special-order, or seasonal items (e.g., custom-fit lighting) are final sale.

3. Estimates and Payments

All services may be subject to an estimate or quote. Final pricing may vary depending on the scope of work and materials required.

Payment terms will be communicated prior to service confirmation.

4. Cancellations

• Customers may cancel or reschedule a service with at least 24 hours’ notice.
• Late cancellations may be subject to a fee.
• If materials have already been purchased or reserved for your project, cancellation fees may include the cost of those materials.

5. Refunds (Services)

Refunds for services are considered on a case-by-case basis.

We may offer a full or partial refund if:

• The service was not performed as agreed
• There was a significant issue with service quality
• The service could not be completed due to our fault

Refunds will not be provided if:

• The service was completed as agreed
• Dissatisfaction is based on subjective preference after completion
• Issues arise from conditions outside our control (e.g., weather, property condition)

6. Satisfaction Commitment

If you are not satisfied with a service, you must contact us within 48 hours of service completion.

We will make reasonable efforts to resolve the issue, which may include:

• Re-performing the service
• Offering a partial refund
• Providing another appropriate solution

7. No-Show Policy

If a customer is unavailable at the scheduled time without notice, we reserve the right to charge a service fee.

8. Changes to This Policy

We may update this policy at any time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions or requests regarding this policy, please contact us: